Terms & Policies

CANCELLATION & TARDINESS POLICY

When reserving time for your appointment, our staff commits to meet with you at a scheduled time, and eagerly anticipates your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and we are unable to accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.

If you need to cancel, reschedule or change full services within a scheduled appointment, we respectfully request you notify us no later than 2 days (48 hours) before your appointment time. We understand that schedules change, but to make sure we have appointments available for other guests we strictly enforce this policy. If you cancel or reschedule after 48 hours, you will be charged 100% of the cost of your scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.

For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, please contact us and we can hold your appointment for up to 15 minutes. After 15 minutes we reserve the right to cancel your appointment and enforce our Cancellation Policy. If we are able to accommodate the lateness, we reserve the right to start other clients who are on time for their appointment. Again, we understand that medical emergencies do happen and we do show sensitivity in such situations.

PRICING

Pricing at Le Petit Salon is based on the average amount it takes to perform the desired service, products used to complete the service and the level of skill required to perform the service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product are needed to perform the service. Prices are subject to change without notice. If you have specific questions on pricing, please inquire prior to being serviced. For color services, we are able to give close estimates only, not definite prices before the service is completed.

SERVICE GUARANTEE

We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled and experienced, and will provide you with the best hair care services possible.

If you are not satisfied with the results of your salon service, due to a possible error by us, please contact the salon within 24 hours of your appointment. We will ask you to return to the salon for your hair to be visually assessed within 3 business days of your appointment, and are able to provide a one time complimentary adjustment within 5 business days of your appointment date if there is an error. We do not offer refunds on salon services.

ALLERGIES, MEDICAL CONDITIONS, MEDICATIONS

We kindly ask that you advise us of any illness, injury or changes to your health status prior to any services to be conducted. We cannot be held responsible if a client does not disclose pertinent health information.

PAYMENT

We accept cash, Le Petit Salon gift certificates, and all major credit and debit cards. We do not accept checks.

Le Petit Salon Philadelphia Hair Salon
215-592-7627  /  1442 Lombard Street Philadelphia, PA 19146
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